When access is locked

Your firm is locked when its trial has ended without a plan, its subscription has ended, or its last payment failed. Your data is safe: nothing is deleted.

What stops#

• Your team can't open matters, contacts, invoices and the rest of the firm.
• Your website goes offline.
• The client portal closes.
• Reminders aren't sent.

What still works#

• Firm settings, Subscription and billing, to choose a plan or pay.
• Privacy, to export data or delete the firm.
• Notifications, My account and Support.

Members with the Manage subscription permission are taken to Subscription. Everyone else sees a Subscription required page.

Unlocking#

Choose a plan, or pay the open invoice in Manage billing. Access comes back as soon as Stripe confirms it. If your site was live before, it's live again.

When your workspace is suspended#

Mattersimple can also suspend a firm, for example over an unpaid invoice outside the app. Everything above stops in the same way, Subscription is closed too, and everyone sees a Workspace suspended page with the reason. The owner is emailed. Your data is safe. Contact Mattersimple support to sort it out; when the suspension is lifted, everything comes back as it was.