Seats and billing

Seats#

Your plan is billed per seat: one for each active member of your firm, the owner included. There's no limit on members. When someone joins or is removed, your subscription is updated automatically, and Stripe adjusts the charge.

Firm settings → Subscription shows your current plan, its price and your number of seats.

Manage billing#

Click Manage billing to open Stripe's billing page, where you can:

• update your card and billing details,
• download your Mattersimple invoices and receipts,
• cancel or resume your subscription.

Payment problems#

• Payment failed: Stripe is retrying your last payment. Your firm keeps working, but update your card in Manage billing to avoid being locked.
• Cancels {date}: your subscription has been cancelled and ends on that date. Resume it in Manage billing to keep access.

If payment fails for good, or the subscription ends, your firm is locked: see When access is locked.